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Hotel · Kuala Lumpur · Kuala Lumpur Federal Territory

Pan Pacific Serviced Suites Kuala Lumpur

A five-star serviced residence on Jalan Sultan Ismail, steps from Kuala Lumpur's shopping and dining scene.

  • Rooftop infinity pool with city views
  • Fully equipped kitchens in every suite
  • Prime location near Pavilion KL and Lot 10
9 Perfect 1510 reviews Booking.com 9 · 1510 reviews

About

Pan Pacific Serviced Suites Kuala Lumpur

Pan Pacific Serviced Suites Kuala Lumpur occupies a central spot on Jalan Sultan Ismail, about 1.5 km from the Pavilion KL Shopping Mall. The property is rated 9 out of 10 by guests, with particular praise for its rooms and service, both scoring 9.3. Wi-Fi is free throughout, and private parking is available on site.

The suites are designed for longer stays, with one- and two-bedroom layouts that include separate living areas, tea and coffee facilities, and in some cases a washing machine and dryer. Above the towers, a rooftop pool and sun loungers offer a place to unwind, while the fitness centre and spa add to the appeal.

  • No smoking on site
  • Wi-Fi
  • On-site car park
  • Handicap parking
  • Safe deposit box
  • 24-hour reception

In brief

What works, what to weigh

+

Strengths

4 reasons to book
  • A location that puts the city at your feet — Guests consistently highlight the property's central position, with Pavilion KL roughly 1.5 km away and Lot 10 right next door. Public transport access makes exploring easy.
  • Suites designed for comfort and convenience — Spacious one- and two-bedroom suites come with separate living areas, kitchenettes or full kitchens, and some include a washer/dryer. Beds and bathrooms earn specific compliments.
  • Rooftop pool with standout views — The infinity pool on the rooftop offers a pool with a view and sun loungers, described by guests as a highlight. A children's pool is also available.
  • Service that goes beyond expectations — With a staff rating of 9.1 and service at 9.3, the team is repeatedly mentioned for being friendly, professional, and accommodating. A few names are even called out.
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Worth weighing

3 to weigh
  • Comfort scores lower than other categories — The comfort rating sits at 7.5, the lowest of all measured categories, and one guest noted the room was 'a bit chilly' — suggesting temperature control may not suit everyone.
  • Breakfast variety draws mixed feedback — While some guests appreciate the spread, two separate reviews mention that breakfast options could be more varied. Plenty of nearby dining helps compensate.
  • No pets allowed — The property does not permit pets, so if you're travelling with a dog or cat, you'll need to look elsewhere.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Premier One-Bedroom King Suite

  • 1 King-size bed

Premier Two-Bedroom King Suite

  • 1 King-size bed

Premier One-Bedroom Suite

  • 2 Single beds

One-Bedroom Suite

  • 1 King-size bed

Two-Bedroom Suite

  • 1 King-size bed

Deluxe One-Bedroom King Suite

  • 1 King-size bed

Executive One-Bedroom Suite

  • 2 Single beds

Deluxe Two-Bedroom Suite

  • 2 Single beds or 1 Queen-size bed
  • City view
  • Shower
  • Coffee machine
  • Bathtub

Premier Two-Bedroom Suite

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

Parking & Transport

  • On-site car park
  • Valet parking
  • Handicap parking
  • Electric vehicle charging station

Pool & Wellness

  • Infinity pool
  • Rooftop pool
  • Pool with view
  • Children's pool
  • Sun loungers
  • Spa & wellness centre
  • Fitness centre

Room Amenities

  • Air conditioning
  • Soundproofed rooms
  • Sitting area
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities
  • Washing machine
  • Dryer
  • Cookware/ Kitchen utensils
  • Electric kettle
  • Flat-screen TV
  • Free toiletries

Services & Safety

  • 24-hour reception
  • 24-hour security
  • Luggage storage
  • Currency exchange
  • Safe deposit box
  • Room service
  • Housekeeping
  • Key card access
  • Smoke detectors
  • Fire extinguishers

Business & Events

  • Meeting/ Banquet facilities
  • Leisure/ TV room
  • Billiard tables

Accessibility

  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Toilet for disabled

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

9
Perfect 1510 reviews

Guest-rated 9/10 from 1,510 reviews

Booking.com · 9 · 1510 reviews
9Verified guest

“The location is unbeatable, right next to Lot 10 with plenty of shopping and dining options just a short walk away. Our one-bedroom suite was spacious and well-designed, featuring a comfortable bed and a Nespresso machine. We loved the rooftop pool and breakfast lounge, along with the great amenities. The easy access to public transport made exploring the area a breeze.”

9Verified guest

“The location was prime and convenient for Kuala Lumpur, adjacent to the centre, the local shops, and the more high-end shopping.”

9Verified guest

“Appreciated the place, had a perfectly pleasant stay for one night. The staff were very friendly and excellent and offered us a wonderful room with a tub. We had a microwave, an electric kettle, and a dishwasher at our disposal. The venue's position was central.”

9Verified guest

“The location couldn't be better, right next to major shopping malls, and the staff were friendly and helpful throughout my visit.”

9Verified guest

“Deluxe hotel with very friendly staff, walking distance to restaurants and eateries. Lots of goodies for breakfast. The venue of choice in Kuala Lumpur.”

9Verified guest

“I had a fantastic stay! The location is perfect, just a short walk from shopping and attractions. The staff were so friendly and accommodating, making our experience even better. The breakfast could use more variety, but the comfortable room and amazing shampoo made up for it!”

04 — Location

Getting around Kuala Lumpur

The property sits in Kuala Lumpur.

Shopping: Pavilion KL, an award-winning mall, is about 1.5 km away, and Lot 10 is right next door. The area offers a mix of local shops and high-end retail.

Dining: A short walk brings you to numerous restaurants and eateries, ranging from local flavours to upscale dining. The hotel's own breakfast lounge is also available for guests.

Getting around: The property's central location provides easy access to public transport, making it simple to explore Kuala Lumpur's other attractions.

Jalan Sultan Ismail, Kuala Lumpur, Kuala Lumpur Federal Territory, 50250, Malaysia

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 15:00-23:59
Check-out
By 12:00-13:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
210 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in is from 15:00 to 23:59, and check-out is between 12:00 and 13:00.

Is parking available at the property?

Yes, there is an on-site car park with valet parking and handicap-accessible spots. An electric vehicle charging station is also available.

Does the hotel allow pets?

No, pets are not allowed at Pan Pacific Serviced Suites Kuala Lumpur.

Is Wi-Fi included?

Yes, Wi-Fi is available throughout the property.

Does the property have facilities for guests with disabilities?

Yes, there are rooms and facilities for disabled guests, including wheelchair access and a toilet for disabled guests.

What amenities are available in the suites?

Suites come with air conditioning, tea and coffee facilities, a flat-screen TV, and some include a kitchen with a washing machine, dryer, and cookware. A dining table and sitting area are also provided.

Nearby

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The bottom line

For travellers who want space, kitchen facilities, and a prime KL address, Pan Pacific Serviced Suites delivers. The consistent praise for location and staff outweighs the minor gripes about breakfast variety. Comfort ratings are a touch lower, so adjust expectations around temperature control, but overall this is a dependable choice for both short city breaks and longer stays.

9A strong, well-located serviced suite option with minor caveats around comfort and breakfast.

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